Thank you for visiting the website yensaoyenngoc.com, operated by YEN NGOC BIRD’S NEST (us). We are the provider of premium products made from Edible Bird’s Nests and offer information about our products, services, and conduct online sales through our website at yensaoyenngoc.com. We always respect and are committed to securing your private information. Our information privacy policy informs you about how we utilize the personal information gathered on this website. Please read the information privacy policy below to understand the commitments we uphold in order to respect and protect the rights of visitors before using the website or providing any personal information.
We will retain your information for the duration required by applicable laws or for specific purposes. You can access the web and browse without providing personal details. At that time, you are anonymous, and we cannot identify you unless you log into your account.
1. Collection of Personal Information
We collect personal identification information, such as Title, Position, Full Name, Postal Address, Email Address, Phone Number, or Date of Birth, when you voluntarily submit it to us through forms on the Website. This information is solely used internally to fulfill necessary tasks to support you and provide the best experience with our products and services, unless you choose to use it in a different manner, such as opting into our email subscription list. We may gather certain information about your access, such as the type of browser you use, the date and time of your visit, the pages you access when opening the website, and the website address from which you directly link to our website. This information is used to help improve and manage this website.
2. Cookies / Tracking Technologies
Cookies are small text files that may uniquely identify your visit from your computer to our server when you access certain pages on the website, and they are stored by your internet browser on your computer’s hard drive. Cookies are used to identify IP addresses and record the time. We use cookies for your convenience on the website (e.g., remembering your username when you want to make changes to your shopping cart without having to re-enter your email address) and do not require any personal information from you (e.g., advertising targets). Your browser can be set not to use cookies, but this may limit your usage rights on the website. Please accept our assurance that cookies do not include any personal privacy details and are safe from viruses.
This browser utilizes website analytics services provided by third parties, specifically Google Analytics by Google, Inc. (‘Google’) and Facebook Pixel by Facebook, Inc. (‘Facebook’). Collectively referred to as analytical tools. These tools use cookies, which are text files placed on your computer to help the website analyze how users interact with the website. The aggregated information from cookies will be transmitted to and stored by them on servers in the United States. The service providers will use this information to evaluate how you use the website, generate reports on website activities for website operators, and provide other services related to internet activities and usage. The analytical tools may also transfer this information to third parties as required by law or third parties processing information on their behalf. The analytical tools will not associate your IP address with any other data they hold. You can decline the use of cookies by selecting the appropriate settings on your browser, although note that this may limit your website functionality. By using this website, you consent to the analytical tools processing data about you in the manner and for the purposes outlined above.
3. Information Distribution
We handle all customer data in accordance with the Personal Data Protection Law in Vietnam. We will never sell, share, or use any personal information you provide to us for any purpose other than engaging with you regarding our products, reservations, or invitations to our events. We may share information with government agencies or other companies assisting us in fraud prevention or investigation.
We may do so when: (1) permitted by law or required by legal process; (2) attempting to protect or prevent actual fraud or unauthorized transactions; (3) investigating fraud that has already occurred. Information is not provided to these companies for marketing purposes.
Your personal information is securely stored. Only authorized employees, agents, and contractors (who have agreed to keep information safe and secure) have access to this information. All emails and newsletters from this website allow you to opt out of further mailings.
4. Customer Rights
You have the right to request access to your personal data, and you have the right to request that we correct any inaccuracies in your data at no cost. At any time, you also have the right to request that we cease using your personal data for marketing purposes.
5. Questions
If you have any questions, concerns, or comments about our privacy policy, please feel free to contact us through our Contact Us form.
We reserve the right to make changes to this privacy policy. All changes will be reflected on this website.